FAQ'S

Our most asked questions to help you shop!

Do you provide video consultations so I can get a better look at the product?

Yes! We understand shopping online is a different experience than shopping in person. The BEST way to get a feeling for the products is through our 15 minute video consults.

Simply click on the picture above to book!

Do you sell gift cards?

Yes! We offer digital / emailed gift cards in denominations of $25, $50 and $100.
We do not offer physical gift cards at this time. 

If I make a purchase as a gift, will you send it to the recipient? 

Yes we would be happy to! Please make sure the address provided in the shipping section of your checkout is the intended recipient and that the address is 100% accurate. We are not responsible for your purchase being shipped to an incorrect address. Also note that if you are purchasing for yourself as well as for another person as a gift, the purchases need to be done separately.

What is your return policy?

Please refer to the bottom of the home page under support to read our returns policy. 

What is your refund policy?

Please refer to the bottom of the home page under support to read our refund policy.

Where do you ship?

Currently we ship in Canada and to USA via Canada Post and DHL for international. 

How long will it take to get my stuff?

Typically 3-5 business days however in peak shipping seasons items can take longer. 

Why do you charge for shipping?

Our business is not a typical retail model. Unlike big companies such as Amazon, our products are on the higher-end of the pricing scale and because we import several products from other countries; we pay for international shipping, pay import duties and deal with several currency conversions. This brings our margins below most standard retail stores, BUT! we are able to pass on fair prices to you for the quality products we sell because we don't have a bricks and mortar location. You DO get free shipping over $150!

How do you ship? 

We ship primarily by Canada Post and provide tracking

Do you have expedited shipping?

We have the ability to ship faster utilizing couriers such as DHL, Fedex, Purolator, UPS and CanPar - however these are expedited shippers and thus an increased shipping cost would apply. If you would like an item FASTER then noted on the checkout - please EMAIL US BEFORE YOU PURCHASE at info@wanderluststuff.com!